Anytime | Anywhere support is how we work at UniDime – whether it’s answering questions, troubleshooting break-fixes or understanding payroll assistance, reporting or dashboards.
We first understand what success looks like. Then we set goals and milestones for Workday functionality – a blueprint or roadmap to help guarantee success.
Sometimes you may want to add new components like Payroll, Time Tracking, Recruiting or others to your existing Workday products. Our consulting team is ready to help.
UniDime is able to offer “off the shelf” solutions to issues that may arise during the Workday implementation process. This can help improve functionality and efficiency.
You may encounter smaller projects that aren’t at the enterprise level. We’re happy to roll up our sleeves and work the problem.
Work continues goes even in the midst of implementations and testing. We protect, preserve and protect your ongoing work during the entire implementation process.
UniDime’s Intelligent Web-enabled Integration Monitoring Toolset includes:
Complete visibility and real-time analysis of Integration event success and failure rates
Provides trending analysis capabilities on integration performance over time
In addition to Event Summary Dashboard, a daily email summarizes and capsulizes all integration events and possible failures
A comprehensive view of Integration scheduling, schedule extensions along with expiration monitoring
UniDime’s Integrated Managed Service is a comprehensive and fully-integrated, end-to-end solution, which includes:
24/7 monitoring of all Workday® integration including the reporting of all job run-times
(Mappings, Rates, Coverage Levels)
Updated and sourced mappings for new Benefit Plans from existing Providers and Scheduling and Delivery of Open Enrollment files for existing integrations
Unconditional break-fixes for all Workday® integrations
Continuous updates of product and service keys and passwords and certificates as well as secured file transfer protocols (SFTP)
Identify key integration metrics and generate regular reports, including number of runs, average run-time by integration, number of failures, among others
Maintain updates within 5 versions of the latest Workday® Web Service version.